1. Who we are

ReviewLoft (“the Service”) is operated by Media Yard LLC, a limited liability company registered in New Jersey, USA (“we”, “us”). These Terms are a binding agreement between you and Media Yard LLC. By creating an account or using the Service you accept them.

2. The Service

ReviewLoft gives your business a rating link and QR code. Where you have given us a Google review link, every customer who uses it is offered the option to post a review on your Google Business Profile first, before being asked anything else, and again after sending private feedback. Customers may optionally give a star rating, and may additionally send you private feedback that is delivered to your dashboard and email. ReviewLoft is not affiliated with or endorsed by Google.

3. Accounts

You sign in with a magic link sent to your email address — there is no password. You are responsible for keeping access to that email account secure; anyone who controls your inbox can access your ReviewLoft account. You must be at least 18 and using the Service for business purposes.

4. Fees, trial & billing

• The Service costs $29 per month per business location, billed monthly. If you have never subscribed before, your first 14 days are free and no card is required to start; if you don’t add a card, the subscription simply ends and nothing is ever charged. Once you add a card, your subscription renews automatically every month at the price above until you cancel.
• If you do not have a paid subscription, your branded review page stops after 30 days from account creation (or 30 days after a subscription ends). Your QR code and review link keep working: anyone scanning them is sent directly to your Google review page. What stops is the branded rating page, the private feedback inbox, your statistics and the AI visibility check. Your account, locations and past feedback remain saved.
• Prices do not include sales tax. Where tax applies, it is calculated and shown before you pay and added to your invoice.
• Payments are processed securely by Stripe; we never see or store your card details. You can change your card, download invoices, or cancel at any time through the billing portal in your dashboard.
• Adding or removing locations adjusts your bill automatically, prorated to the day. Canceling stops future charges; your existing review pages and printed QR codes keep working.
• Refunds. Charges already made are not refunded for a partial month, except where the law requires it. If you think you were charged in error, email legal@getreviewloft.com within 30 days and we will look into it.
• If we change prices, existing subscribers get at least 30 days’ notice before a new price applies to them.

We separately offer done-for-you website packages, quoted and agreed by email. Those are not part of your ReviewLoft subscription and are governed by the Website Services Agreement, not this section.

5. Your content & customer feedback

You own your business information and the private feedback collected through your rating page. You grant us a limited license to host, store, process, and deliver that content solely to provide the Service. We claim no other rights to it. Private feedback is shown only to you — it is never published by the Service. Where the feedback your customers leave contains their personal data, we process it on your behalf under our Data Processing Agreement, which is part of these Terms.

6. Acceptable use — reviews must stay honest

ReviewLoft is built to comply with review-platform rules, and you must use it that way. You must not:

• use the Service to solicit or post fake, purchased, or incentivized reviews, or to review your own business;
• attempt to modify or misuse the Service to ask only satisfied customers for reviews, or keep dissatisfied customers from reaching Google — the Service intentionally shows every rater the same Google review option, and interfering with that violates Google’s review policies, which forbid discouraging negative reviews or selectively soliciting positive ones;
• offer customers payment or rewards in exchange for positive ratings, which Google’s policies also forbid and, in the US, the FTC’s rule on consumer reviews (16 CFR Part 465) prohibits;
• send your review link by text message or email to people who haven’t agreed to hear from you, or otherwise break the laws that govern those messages (in the US, including the TCPA, CAN-SPAM, and state equivalents) — you are responsible for how you share your link;
• use the Service to collect health or treatment information, government identifiers, or payment card numbers. We are not a HIPAA business associate and do not sign BAAs;
• upload unlawful, infringing, or malicious content, or use the Service to send spam;
• attempt to probe, disrupt, or gain unauthorized access to the Service.

We may suspend or terminate accounts that violate this section.

7. AI features

The optional “Does AI recommend you?” check sends the business category and service area you provide to a third-party AI provider and shows you the response. AI answers are generated automatically, vary over time, and may be inaccurate — they are provided as an informational signal only, and we make no guarantee that any AI assistant will or will not recommend your business. AI providers are not affiliated with ReviewLoft. Details of what is shared are in our AI disclosure.

8. Termination & data export

You may stop using the Service and delete your businesses at any time from the dashboard. We may suspend or terminate the Service for material breach of these Terms. On request before or within 30 days after account closure, we will provide an export of your account data and feedback records.

9. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted or error-free, and we make no guarantee about the number, content, or rating of reviews your business will receive. Google’s handling of reviews is entirely outside our control.

10. Limitation of liability

To the maximum extent permitted by law, Media Yard LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of the Service is limited to the amounts you paid us in the 12 months before the claim arose (or $50 if you have paid nothing).

11. Indemnification

You will indemnify Media Yard LLC against third-party claims arising from your content or your use of the Service in violation of these Terms, including claims arising from how you solicit reviews.

12. Governing law

These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in New Jersey, and you consent to their jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice by email or in the dashboard at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

14. General

• Severability. If any provision of these Terms is held unenforceable, it is limited or severed to the minimum extent necessary and the rest of the Terms stay in force.
• No waiver. If we do not enforce a provision, that is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them, in whole or in part, to an affiliate or to a successor in connection with a merger, acquisition, or sale of all or substantially all of the assets of Media Yard LLC or of the ReviewLoft business. Your subscription, your data, and this agreement carry over unchanged to the buyer; if the buyer materially changes these Terms, section 13 notice applies as usual.
• Notices. We give notice by email to your account address or in the dashboard. You give notice to legal@getreviewloft.com from your account address, or by mail to the address in section 15.
• Entire agreement. These Terms, together with the Privacy Policy, AI disclosure, and Data Processing Agreement, are the entire agreement between us about the Service and replace any earlier understanding. A Website Services Agreement, if you have one, is a separate contract and is not merged into this one.
• Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control, including outages at the hosting, database, email, or payment providers named in the Privacy Policy. This does not excuse payment obligations already incurred.
• Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship between us.

15. Contact

Media Yard LLC · PO Box 73, Pennsauken, NJ 08110 · legal@getreviewloft.com