Email hello@getreviewloft.com and a human replies — usually within one business day. Include the email address you sign in with so we can find your account. The quick answers below cover most questions.

Billing, plans & canceling

ReviewLoft is $29/month per location, billed monthly, and your first 14 days are free. Billing is handled by Stripe; we never see your card number.

• Change card, download invoices, or cancel: sign in and click Manage billing at the top of your dashboard. It opens your secure Stripe billing portal — canceling takes two clicks and no email to us is needed.
• Canceling during the free trial means you pay nothing at all.
• After canceling, your review pages and printed QR codes keep working — we never break a sign that’s already taped to your counter. Adding or managing locations just pauses until you reactivate.
• Adding or removing locations adjusts your bill automatically, prorated to the day. No need to contact us.

Finding your Google review link

Easiest way (no sign-in): find your business on Google Maps, tap Share → Copy link, and paste it into your dashboard. Customers land on your profile and tap “Write a review.” One tap better: sign in at business.google.com and click “Ask for reviews” — that link (g.page/r/…/review) opens the review box directly.

QR codes & door signs

Every business row in your dashboard has a Download QR link (a print-ready PNG) and a Print door sign link — a ready-made sheet with your QR code, designed to be printed and posted by the register or door. Your link and QR never change, so a printed sign keeps working even if you edit the business name or Google link.

“Does AI recommend you?”

The dashboard can ask an AI assistant the question a customer would ask (“best [your category] in [your area]”) and show whether your business comes up. If you’re not mentioned yet, the panel includes a 5-move plan — and the full explanation lives at How AI recommendations work.

Trouble signing in

• Sign-in links are one-click and expire after 15 minutes — request a fresh one from the sign-in page if yours has expired.
• No email after a minute? Check your spam folder for mail from getreviewloft.com, and mark it “not spam” so the next one lands in your inbox.
• Link won’t open on your device? Use the 6-digit code from the same email — there’s a “Link not working?” option on the sign-in page.

Private feedback

When a customer sends private feedback, it lands in your dashboard inbox and in your email, with whatever contact details they chose to leave. It is never published anywhere. Mark items resolved once you’ve made it right, or delete them permanently.

Is the funnel allowed by Google?

Yes — every customer sees the same Google review button first, before rating anything, so there is no review gating. The details are in our FAQ.

Data & privacy

The short version: minimal data by design, no ad trackers, no cookies for your customers. The full details are in our Privacy Policy and Terms of Service — plus an AI disclosure covering exactly what the AI check shares, and a Data Processing Agreement for business customers whose compliance programs need one. For privacy requests, email legal@getreviewloft.com.

Something broken?

Email hello@getreviewloft.com with what you were doing, what you expected, and what happened instead — a screenshot helps a lot. We’ll get you unstuck.